Frequently Asked Questions
Who are you?
We are a small custom build shop that focuses on working with our customers to custom build their bike to the way they want. We're very flexible and work one on one with each and everyone of our customers. We strive to provide the best possible service and offer an alternative to the typical faceless mailorder shop you will find. We invite you to email us at info@spokewrench.com to find out more about and what we can do.
Do you carry brand XYZ chains?
We probably don't but can most likely bring it in. We don't carry brand XYZ chain because we don't use brand XYZ chains or our customers don't use it. That's not to say their chains aren't good, just that we haven't had a proper period to test and try it out ourselves. Let us know if there is a particular product that we should consider testing and evaluating and we'll be more than happy check it out.
All right, I like what I see and would like to place an order. How do I do it?
Excellent. Simply email us and we'll get back to you with a quote and availability. A lot of times, items such as chains, tubes, smaller items, we may already have in stock. Other more specialized items like a Rohloff hub for example may take a bit longer. Email us and we'll do our best to help.
I don't see a shopping cart or prices. How do I know how much things are?
Email us and we will get you a quote ASAP. We try to be competitively priced with other mailorders so we always try to get you the best deals possible. We're not a typical online shop and are much more hands on. We don't want to be just another faceless mailorder to our customers.
How do you ship? How much is shipping?
We ship Canada Post Expedited. It's a service designed for small businesses such as ourselves offering tracking service, quick delivery and minimal cost. We charge what it cost us to ship the item out so there is no additional fixed cost involved.
What payment do you accept? Do you accept credit card?
We accept cheques, cash (not through mail) and money orders. We accept Paypal and our credit transactions are processed through Paypal. You do not need an account with Paypal to send us money, just an email address and a credit card.
I have other questions not on the FAQ
No problem. Just email us at info@spokewrench.com and we'll be happy to answer them for you. We answer all our emails within a day, sometimes even within hours so don't hesitate to email us if you have any questions.
